Tuber Information and Policies
Please read our policies prior to placing an order.
All sales are final. No cancellations or returns are permitted. Once an order is placed, no modifications to that order is allowed. You can always make another order if there are additional items you want.
Tubers come in all shapes and sizes. Tuber shape and size (as long as they have an active eye and a solid body) do not hinder their growth or plant performance.
Currently, we accept credit card and PayPal.
Upon receipt of your tubers, make sure you inspect them and contact us if anything is damaged or defective. We guarantee all our tubers are viable and will arrive with at least one active eye. All tubers are labeled with variety name. You have 5 days from the date of your tubers arrival to communicate with us any issues mentioned above. Photos of issues are highly encouraged to help us identify the root causes and to respond accordingly. Please include your order number and kindly state your order(s) issues directly to samcambre@gmail.com . If we’re unable to replace the same variety for the following growing season (once your claim is validated), you will be given a refund credit for future purchase(s).
We guarantee that our tubers are homegrown (they’re not imported), true to variety name (to the best of our knowledge), have at least one active eye and is viable when sending out. However, we are not liable for your growing conditions, poor care/negligence and/or storage issues (after your tubers are received or delivered), pests (including rodent damage), plants performance (failure to grow), and rot after planting (including tuber body or crown). If for some reason, the tubers you order are not true to variety, please communicate with us by the third week of September, we will give you a credit refund if a replacement cannot be fulfilled for the following growing season. Please note that Shipping Cost for your order is non-refundable. Our guarantee is honored for the current growing season only.
TUBER CARE (PRE-PLANTING):
Upon receipt of your tubers, store them in a cool dark area with good humidity (temperature range should be around 45-50*F) until you’re ready to plant them in the field/garden. Please note that if your storage condition is not optimal, your tubers will shrivel.
Plant your dahlia tubers after your last frost. Assure that your ground temperatures is around 60 degrees. Please note that when the soil are too wet, it will result in rot. Extreme high temperatures also result in rot. Dahlias like full sun, therefore, at least 8 hours of direct sunlight are recommended. Choose your planting area accordingly.
Ideally, dahlia tuber spacing should be between 12”-18”. A 4”-6” planting depth and horizontal planting are recommended. The recommended planting depth protects tubers from being exposed to the harsh fluctuations in temperatures, thus, minimize risks of rot. Please do not water until you see the plants have sprout above the soil surface with at least 1 set of true leaves. Until roots system is developed, rot will occur and potentially, the plant will perish (i.e. if roots have not been properly developed).
Corralling and Staking are recommended for taller varieties. This help prevent breakage and wind damage in the fall.
Customer Care: We make every effort and strive our very best to accommodate your needs, however, please allow us time (5 business days) to respond to you accordingly. We will treat you with respect and cordiality, so we’re asking you to return the favor when reaching out. Intimidation tactics, harassment or bullying of any forms will not be accepted. We thank you for your cooperation.